Dear Aten Wellness Customers,
We appreciate your trust in Aten Wellness, and we are committed to providing you with the best service possible. To ensure a smooth shopping experience, we have outlined our Domestic Shipping Policy below.
Processing Times for Orders:
Orders are typically processed within 2-3 business days, excluding weekends and holidays. In the event of a high order volume, there may be a slight delay. If a significant delay occurs, we will promptly notify you via email or telephone.
Rates and Estimates for Shipping:
Shipping charges for your orders will be clearly displayed at checkout. We use standard shipping for all orders, with a shipping cost of Free and an estimated delivery time of 5-7 business days. While we strive to meet these timelines, occasional delivery delays may occur.
Order Confirmation and Tracking:
Once your order has been shipped, you will receive a confirmation via Whatsapp/SMS/Email, including your tracking number. The tracking number will become active within 24 hours, allowing you to monitor your order’s progress.
Customs, Duties, and Taxes:
Please note that Aten Wellness is not responsible for any customs and taxes applied to your order. Customers are accountable for all fees incurred during or after shipping, including tariffs and taxes.
Damages:
While we take great care in packaging, Aten Wellness cannot be held responsible for any products damaged or lost during shipping. If you receive a damaged order, please contact us immediately for resolution. It is crucial to retain all packaging materials and damaged goods in case a return is necessary.
Contact Us:
If you have any questions regarding our Shipping Policy, feel free to contact us:
- By phone: +91-9045789689 (Available 10:30 AM – 6:30 PM)
- By email: contact@atenwellness.com
At Aten Wellness, we value your satisfaction, and we are here to assist you with any inquiries or concerns you may have.
Thank you for choosing Aten Wellness.